Privacy Policy
Effective Date: January 1, 2025
At True Source Power LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enroll in our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email, and utility account number.
- Payment Information: Billing address and payment method details.
- Usage Information: Data related to your energy consumption (as provided by your utility).
- Technical Information: IP address, browser type, and website activity analytics.
2. How We Use Your Information
Your information is used to:
- Provide, manage, and improve our energy services
- Process enrollments, billing, and payments
- Communicate updates, billing statements, and account notifications
- Comply with regulatory requirements of the New York State Public Service Commission (PSC)
3. Information Sharing
We do not sell your personal data. Information may only be shared with:
- Regulatory agencies as required by law
- Service vendors assisting in billing, customer service, or IT operations
- Your local utility company for energy delivery coordination
4. Data Security
We use secure systems and encryption to protect your information. However, no electronic system is completely secure, and you share information at your own risk.
5. Customer Rights
You have the right to:
- Access or correct your personal data
- Request data deletion where applicable
- Opt out of marketing communications
To exercise these rights, contact us at privacy@truesourcepower.com
6. Cookies and Analytics
Our website may use cookies for functionality and analytics. You may adjust browser settings to block cookies if preferred.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact for Privacy Concerns:
Privacy Officer
True Source Power LLC
15 Valley West Rd, Danville, PA 17821
Email: privacy@truesourcepower.com